Refund policy

RETURN POLICY AND LIMITED GUARANTEE AGAINST DEFECTS

Here at The Adult Emporium, we understand that ordering online without seeing your items in person can be challenging. We want you to be pleased with your selection and have done our best to bring you the most detailed product pictures and descriptions. Your use of the TheAdultEmporium.com site implies your understanding and compliance with our procedures and policies.

Please research your desired products thoroughly prior to purchasing. We are sorry, due to the nature of the products we sell, we do not offer satisfaction guarantees and most items may not be returned. We do not endorse the claims of manufacturers.

We do not offer refunds. However, we do process exchanges for defective items purchased directly from TheAdultEmporium.com or in-store within 10 days of purchase. A valid receipt is required for in-store purchases, and an order confirmation email is required for online orders. For any issues beyond 10 days, please refer to the manufacturer’s return policy.

All sales are final! Please select your products carefully!: For sanitary/hygienic purposes, ALL SALES ARE FINAL. Due to the intimate nature of the products we sell, we are unable to return or exchange purchased toys and products. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Items which do not have an intact manufacturer seal, an intact tamper-proof seal, or some other tampering deterrent are not eligible for return under no circumstances, even if you have not opened the item. Once these items leave our warehouse, they are considered used and as bio-hazard, and therefore cannot be returned. Not all items will come with a manufacturer seal, we have limited control over this as every manufacturer has different practices. Please know that every item we sell is brand new. We have a strict return policy in place for the safety and peace of mind of all our customers and employees. Our return policy is deliberately rigid. This includes, but is not limited to:

• Vibrators, Dongs and Dildos
• Douche/Enema kits
• Anal toys, beads, vibrators and plugs
• Cock and ball devices, cock rings and cock sleeves
• ALL Male and Female Chastity devices and/or Belts
• All Vacuum Pumping cylinders, pumps, custom pieces and accessories
• All ElectroErotic, E-Stim products including ElectroSex Power Boxes, Attachments, Leads, Electrodes, custom pieces and Topicals
• ALL Bondage and Fetish Gear including cuffs, collars, custom pieces and restraints
• Sex Furniture such as bondage benches, cages, sex position cushions and custom ordered or oversized products.
• Gags and ropes
• Lubes, massage oils, condoms, Liberator products and body paints are also not returnable.
• Lingerie, garters, corsets and any other clothing including Latex Paint
  
• PPE or Personal Protection Equipment such as all types of face masks, shields and Sanitizers

Defective products: When you receive your package, promptly check the items to make sure the items are working. While we strive to provide quality products, occasionally an item may be defective. We will only replace BATTERY OPERATED items with a MECHANICAL DEFECT (or for any shipping errors made by us). Our policy lasts 10 days from the date of purchase. If 10 days have gone by since your purchase, unfortunately we can’t offer you a replacement. Items which become defective within 10 days of delivery may be eligible for replacement, either through The Adult Emporium or through the manufacturer. After 10 days, defective items with valid warranty coverage, will be replaced directly through the manufacturer. You must contact us at info@theadultemporium.com to let us know of the issue. When emailing about a defect, please have the following information ready, your order number along with your name, and the nature of the defect. If a return is required, please return the items in their original packaging within 10 days after RMA is issued to the address we will provide you. Items returned without original packaging will NOT be accepted so please keep all packaging for the 10-day return period. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc. If you have further questions or problems, please contact us. Note: More of our quality manufacturers are offering longer warranties and even product exchanges if you have an issue after the sale.

For Online Orders Only - Refunds/Replacements (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/replacement. If you are approved, then your replacement will be shipped/refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Note: Refunds apply to online orders only if a replacement is unavailable or no other solution can be made.

Please note: Any packages returned without a valid RMA (Return Merchandise Authorization) number will be discarded and will not be eligible for a refund or replacement.

Unwanted packages or incorrect address:

•  Unwanted Packages: Please do not refuse your shipment. If your order has shipped and you no longer want it, DO NOT OPEN THE PACKAGE. Email us at info@theadultemporium.com and we will follow up with return instructions. Please note, items which do not have an intact manufacturer seal, an intact tamper-proof seal, or some other tampering deterrent will be refused and disposed of. All refused packages will be subject to a 40-60% restocking fee.
•  Incorrect Address: A re-stocking or re-ship fee may apply should a package be undeliverable due to incorrect delivery information provided by the customer. Please note: Packages returned to us without prior approval and with no RMA are considered a bio-hazard and will be disposed of.

We are dedicated to carrying only highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

Please if you have questions, please email: info@theadultemporium.com